Legal and privacy documents
Available documents
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Guide
Usage Guide for Franchises
How to use Glivo safely, effectively, and in compliance with the GDPR and applicable European labor law.
Version: 2026.04 Effective from: Apr 01, 2026 -
Recording notice
Recording Notice and Scripts
Templates for recording notices for use in-store and in commercial scripts, in compliance with the GDPR.
Version: 2026.04 Effective from: Apr 01, 2026 -
Seller agreement
Seller Agreement
Information notice and authorization signed by the seller before using the platform, in compliance with the GDPR and applicable labor law.
Version: 2026.04 Effective from: Apr 01, 2026 -
Terms of use
Platform Terms of Use
Accepted by franchisors, franchisees, managers and sellers when accessing the Glivo platform in Europe.
Version: 2026.04 Effective from: Apr 01, 2026 -
Privacy policy
Privacy Policy
How Glivo processes personal data under the GDPR.
Version: 2026.04 Effective from: Apr 01, 2026 -
Master service agreement (MSA)
Master Service Agreement (MSA)
Master Service Agreement entered into between Glivo LLC and the corporate customer (franchisor or franchisee) in the European Union.
Version: 2026.04 Effective from: Apr 01, 2026 -
Data processing agreement (DPA)
Data Processing Agreement (DPA)
Contractual addendum governing personal data processing between the controller and Glivo (processor), under Article 28 GDPR.
Version: 2026.04 Effective from: Apr 01, 2026 -
Acceptable use policy
Acceptable Use Policy (AUP)
Rules of conduct and permitted use of the Glivo platform in Europe, in compliance with the GDPR and applicable labor law.
Version: 2026.04 Effective from: Apr 01, 2026 -
Cookie policy
Cookie Policy
How Glivo uses cookies and similar technologies in the web dashboard, in compliance with the GDPR and the ePrivacy Directive.
Version: 2026.04 Effective from: Apr 01, 2026