Cookie policy
Cookie Policy
- Version:
- 2026.04
- Effective from:
- April 01, 2026
This Policy describes how Glivo uses cookies and similar technologies in the web dashboard and the institutional website, in compliance with the GDPR (Regulation (EU) 2016/679), the ePrivacy Directive (Directive 2002/58/EC, as transposed into the national laws of the EU/EEA Member States) and the guidance of the competent supervisory authorities (e.g., the European Data Protection Board, AEPD, CNIL, CNPD). It applies to services accessed via browser.
Quick summary: we use only cookies strictly necessary for operation (sign-in, session, preferences) and analytical cookies that respect your privacy, subject to consent. We do not use advertising, targeted marketing or third-party tracking cookies.
1. What cookies are
Cookies are small text files stored by the browser on your device when you visit a website. Similar technologies include local storage, session storage and device identifiers. This Policy treats all these technologies collectively as “cookies”.
2. Categories of cookies we use
2.1 Strictly necessary cookies
These are essential for the operation of the platform. Without them, basic features such as sign-in, secure navigation and authenticated session do not work.
They cannot be disabled without compromising the use of the service, and their use does not require prior consent, under the exception in Art. 5(3) of the ePrivacy Directive.
2.2 Functional cookies
They remember your preferences (language, visual theme, active organization) to enhance the experience. They do not track you outside the platform. They require consent when not strictly necessary.
2.3 Analytical cookies
They help Glivo understand how the platform is used — which pages are most accessed, where errors occur, how long actions take — so that we may improve it. The data is, where possible, aggregated and not individually identifiable. They require your prior consent (opt-in) through the banner shown on first access.
2.4 What we do NOT use
- ❌ Advertising cookies or retargeting;
- ❌ Cross-site or cross-context tracking;
- ❌ Social network cookies that profile users;
- ❌ Identifiers for the sale of data to third parties.
3. Cookies used
The table below lists the categories of cookies. The detailed technical list (specific names) may change with updates; check the platform’s cookie management panel for the current list.
| Category | Purpose | Typical duration | Origin | Consent |
|---|---|---|---|---|
| Authentication | Maintain your session after sign-in | Session / up to 30 days | Glivo | Not required (essential) |
| Security token | Protection against CSRF and session attacks | Session | Glivo | Not required (essential) |
| Organization preference | Remember the active organization | 30 days | Glivo | Functional |
| Language and theme | Remember language (en-US/PT/ES) and visual preferences | 1 year | Glivo | Functional |
| Cookie consent | Remember your choices in the banner | 1 year | Glivo | Not required (essential) |
| Anonymized analytics | Aggregated usage and error statistics | Up to 13 months | Glivo / Analytics provider | Prior consent |
| Error monitoring | Capture exceptions for fixing | Session / 30 days | Observability provider | Prior consent |
4. Third-party cookies
Some analytical and monitoring cookies may be set by service providers acting on behalf of Glivo, under contractual data protection obligations (DPA, in the terms of Art. 28 GDPR). These providers do not use the data for their own purposes beyond the provision of the contracted service.
The up-to-date list of sub-processors is available at https://glivo.ai/subprocessors.
5. How to manage cookies
5.1 In the platform panel
On first access and at any time via settings, you can:
- Accept all cookies;
- Accept only essential ones;
- Customize by category.
Your choice on analytical cookies is free — disabling them does not affect the functioning of the platform. You can withdraw your consent at any time as easily as you gave it (Art. 7(3) GDPR), without prejudice to the lawfulness of processing carried out previously.
5.2 In your browser
All modern browsers allow you to manage cookies (view, block, delete). Consult the documentation of your browser:
- Chrome: Settings → Privacy and security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy
- Edge: Settings → Cookies and site permissions
Warning: blocking essential cookies will prevent the proper functioning of the platform (including sign-in).
5.3 Anonymous / private mode
Using anonymous mode does not prevent cookies from being set during the session, but they will be deleted when the window is closed.
6. “Do Not Track” signals
As we do not use advertising cookies or cross-site tracking, Do Not Track (DNT) signals issued by the browser do not change the platform’s behavior. Analytical cookies follow your choice in the consent panel.
7. Updates to this Policy
Glivo may update this Policy from time to time to reflect technological or legal changes. Material changes will be communicated through the usual channels (email, in-platform notice).
The date of last update and version history appear in the footer of this document.
8. More information
- Privacy Policy: details how we process personal data.
- Terms of Use: general terms of use of the platform.
- Contact: hello@glivo.ai
- Supervisory authority: the competent authority of your EU/EEA Member State — full list at https://edpb.europa.eu/about-edpb/about-edpb/members_en
Glivo LLC — Wyoming, USA · EU Representative (Art. 27 GDPR): [to be defined].
Version: April 2026.