Glivo
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Acceptable use policy

Acceptable Use Policy (AUP)

Version:
2026.04
Effective from:
April 01, 2026

This Acceptable Use Policy (“AUP”) lists the conduct prohibited in connection with the use of the Glivo platform. It applies to all users — corporate Customers, Franchisors, Franchisees, Administrators, Managers and Sellers — and forms an integral part of the Terms of Use and the MSA.

Glivo may update this AUP from time to time to reflect new risks, legal requirements or best practices. Updates that materially expand restrictions will be notified with reasonable advance notice.

Why this policy exists: even the best technology can be misused. The rules of this AUP exist to protect end customers, sellers, managers and the integrity of the platform. Breach of this AUP entitles Glivo to suspend or terminate access, with or without prior notice.

1. General principles

When using Glivo, you undertake to:

  • Act with ethics and respect towards customers, sellers, colleagues and third parties;
  • Comply with applicable law (GDPR, national implementing data protection laws, applicable labor law, applicable consumer protection law, sectoral regulations);
  • Use the platform for the contracted purpose — sales coaching and development;
  • Treat the data generated as confidential and professional information;
  • Acknowledge that AI is probabilistic and that decisions must be human (Art. 22 GDPR).

2. Unlawful or abusive use

It is prohibited to use the Services to:

a. Carry out, facilitate or conceal any illegal activity under applicable law; b. Defraud, deceive or mislead customers, sellers or third parties; c. Launder money, finance illicit activities or breach commercial sanctions (EU AML directives; Regulation (EU) 2024/1349); d. Infringe third-party intellectual property rights; e. Carry out commercial, industrial or competitive espionage; f. Discriminate against persons on grounds of race, color, ethnicity, gender, sexual orientation, religion, age, disability, origin or social condition (Directive 2000/43/EC; Directive 2000/78/EC and national implementing law); g. Engage in harassment, stalking or intimidation; h. Cause harm to third parties, the platform or Glivo.

It is prohibited to:

a. Record interactions without the customer having been duly informed (visible signage and/or verbal notice in cases required), in violation of Arts. 13 and 14 GDPR;

b. Continue recording after explicit refusal or pause request by the customer;

c. Circumvent, disable or hide the recording signage;

d. Record conversations outside the commercial context (private conversations, private environments, family meetings);

e. Record third parties not involved in the interaction (passers-by, non-consulted companions);

f. Collect special categories of data (Art. 9 GDPR) unnecessarily (health, religion, sexual orientation, political opinions, biometric data);

g. Record interactions with minors without the appropriate consent of those holding parental responsibility (Art. 8 GDPR and applicable national age thresholds);

h. Share, export, copy or disclose audio, transcripts or analyses outside the platform without authorization — including screenshots, forwarding via messaging apps, social networks, personal email;

i. Neglect data subject requests (access, rectification, erasure, objection) or fail to comply with the legal time frame of one month (Art. 12(3) GDPR);

j. Share credentials between users or allow access by non-registered third parties.

This section is critical. AI Outputs are probabilistic, error-prone, and do not replace human assessment.

It is prohibited to:

a. Rely solely on AI Outputs as a basis for warnings, suspensions, dismissals (with or without cause) or any disciplinary sanctions;

b. Use AI Outputs as the sole basis for decisions on promotion, transfer, commission, variable remuneration or termination;

c. Implement automated decisions affecting workers’ rights without qualified human intervention (in violation of Art. 22 GDPR);

d. Engage in workplace harassment based on AI results — public exposure, humiliation, group comparisons, retaliation;

e. Publicly expose sellers based on their scores, rankings or analyses (in WhatsApp groups, boards, lives, social networks, all-hands);

f. Carry out abusive surveillance — monitoring exceeding what is necessary for coaching, or used for persecution (in breach of applicable workplace monitoring rules);

g. Punitively rank teams or set automatic dismissals based on AI metrics;

h. Discriminate against sellers based on biased interpretations of the Outputs;

i. Deny the seller the right to human intervention in automated decisions affecting them (GDPR Art. 22);

j. Use the platform to monitor union activity or to retaliate for the exercise of labor rights;

k. Pressure sellers to selectively turn off recording to “hide” potentially poor interactions (data manipulation);

l. Use the platform without the seller’s signed acceptance agreement;

m. Fail to comply with national workplace monitoring obligations, including informing workers and consulting workers’ representatives prior to deployment of monitoring systems.

Reminder: the Customer is solely responsible for employment decisions. Glivo does not recommend, authorize or participate in those decisions. Indemnities arising from misuse fall entirely on the Customer (Clause 14.2 of the MSA).

5. Sectors and contexts requiring additional care

Certain professional contexts involve legal privilege or specific regulations. Do not use Glivo in these contexts without specific addenda entered into with Glivo:

a. Healthcare — medical, pharmaceutical, dental, psychological, therapeutic interactions (involve professional secrecy and sectoral legislation);

b. Legal — attorney-client interactions, mediation, conciliation (involve professional secrecy and constitutional prerogatives);

c. Banking and privileged financial — operations involving banking secrecy stricto sensu;

d. Service to minors without legal representative present (Art. 8 GDPR);

e. Service to persons in vulnerable situations — victims of violence, persons with substance dependencies, persons in acute psychological distress;

f. Religious confession or contexts of religious privilege;

g. Internal investigations or disciplinary proceedings involving the seller themselves.

For use in these sectors, contact Glivo for assessment and possible execution of a specific addendum, including prior DPIA (Art. 35 GDPR).

6. Security

It is prohibited to:

a. Access, or attempt to access, areas, data or accounts for which there is no authorization;

b. Share credentials (login, password, tokens, API keys) with third parties, including colleagues;

c. Engage in reverse engineering, decompilation or attempts to discover source code, models, algorithms or underlying components of the platform, save within the strict limits of Art. 6 of Directive 2009/24/EC;

d. Insert malicious code (viruses, worms, ransomware, cryptominers) into the Services;

e. Carry out attacks on the platform — DoS, DDoS, brute force, unauthorized scans, credential stuffing;

f. Circumvent usage limits, rate limits, billing mechanisms or security measures;

g. Extract data in an automated manner beyond what is permitted by the documented APIs (scraping, crawling);

h. Use unauthorized automated tools to interact with the Services;

i. Forge identity, impersonate another user, or use a third party’s account;

j. Sell, transfer or rent access, credentials or API keys.

7. Content and communication

It is prohibited to:

a. Input into the Services content that violates laws or third-party rights;

b. Input offensive, discriminatory, abusive content into prompts, configurations or internal communications;

c. Use the chat functionality or bots for purposes unrelated to work;

d. Attempt to manipulate the AI to generate prohibited content (jailbreak, prompt injection);

e. Falsely attribute the AI Outputs as being of human authorship in contexts where this would mislead;

f. Distribute Service Outputs outside the Customer’s internal use scope.

8. Use of the brand and external communication

It is prohibited to:

a. Use the Glivo brand, logo or name without express written authorization;

b. Suggest, without basis, partnership, endorsement or affiliation with Glivo;

c. Publish screenshots, demo videos or platform exposures without authorization (especially when displaying third-party data);

d. Falsely attribute to Glivo decisions that are exclusive to the Customer (e.g., “Glivo’s AI recommended firing John” — the AI does not recommend, and the decision belongs to the human manager);

e. Copy, replicate or imitate Glivo’s interface, visual identity or AI models to create a competing product.

9. Competition and improper commercial use

It is prohibited to:

a. Use the Services to develop a product or service that competes with Glivo;

b. Use Service Outputs to train AI models of one’s own or of third parties;

c. Resell, sublicense or make available the Services to third parties not covered by the Order Form;

d. Use data generated by the platform for advertising, direct marketing or sale to third parties;

e. Use the Services for market research on Glivo’s competitors or for unauthorized benchmarking.

10. Honesty and good faith

It is prohibited to:

a. Provide false information at registration or in any communication to Glivo;

b. Manipulate data or metrics to mislead Glivo, managers, sellers or end customers;

c. Pretend to be another person or organization;

d. Deliberately conceal problematic use or a security incident from Glivo;

e. Take advantage of bugs or flaws for personal gain instead of reporting them responsibly.

11. Reporting violations and concerns

If you identify:

  • Misuse of the platform (by colleagues, managers, franchisees);
  • Possible breach of this AUP;
  • Security flaw or vulnerability;
  • Incident affecting personal data;
  • Use of the platform for purposes of harassment, discrimination or retaliation;

→ Report immediately to:

  • The local point of contact of your unit (first);
  • The Data Protection Officer (DPO) of the Customer;
  • Glivo, by email to hello@glivo.ai, with subject “AUP Report”.

Glivo will investigate substantiated reports and take proportionate measures. Good-faith reports are protected under Directive (EU) 2019/1937 on whistleblowing protection (as transposed into national law) and do not result in retaliation.

12. Consequences of non-compliance

Breach of this AUP may result, depending on severity and cumulatively, in:

a. Formal warning;

b. Temporary suspension of individual or organization access;

c. Account closure or contract termination;

d. Reporting to authorities (data protection authorities, public prosecutor, police, labor inspectorates, sectoral authorities) where there are indications of unlawful conduct;

e. Claim for indemnification for damage caused to Glivo, other customers or third parties;

f. Listing in internal records preventing future contracting.

Glivo applies the principle of proportionality — minor breaches typically receive a warning; serious breaches (involving personal data, security, harassment, discrimination or illegality) may result in immediate measures without prior notice.

13. Term and amendments

This AUP is in force from the date indicated in the header. Glivo may update it by notice:

  • Updates that materially expand restrictions: notice with reasonable advance time (minimum 30 days);
  • Immaterial updates or those required by law: in force upon publication.

The most recent version is always available at https://glivo.ai/aup (or equivalent URL) and prevails over earlier versions.

Glivo LLC — Wyoming, USA · Sales coaching platform for franchises.

EU Representative (Art. 27 GDPR): [to be defined]

Communications about this policy: hello@glivo.ai

Version: April 2026.